With almost 25% of the Victorian population being born overseas, and over 20% speaking a language other than English as their first language, Heathcote Health understands the need to plan for greater cultural responsiveness.
Heathcote Health has adopted a whole of organisation approach to responding to cultural diversity and is committed to meeting the special requirements of consumers from diverse backgrounds, including, but not limited to the following types of people: –
Heathcote Health staff and volunteers will make every effort to ensure clients understand all written and spoken information whilst visiting our hospital. It is important that all clients are able to communicate freely with our staff and volunteers. Interpreting services can be arranged for anyone who would prefer to discuss their health needs in their native tongue. Heathcote Health can also source written material, such as brochures, in a variety of languages – just ask us.